Features
- #304 Stainless Steel Construction is Weather-Resistant and Easy to Clean
- A 1-Inch Masonry Return is Perfect for Isands with Stone or Brick Finishes, but Adds a Unique Look to Stucco or Ameristone Finishes
- Designed, Tested, and Made in the USA Using the Highest-Quality Materials
- The Gold Standard Lifetime Warranty is an Industry-Leading Warranty Designed to Protect Your Products for Life
Downloads
Warranty
TrueFlame-Cutout-Sheet
TrueFlame-Care-and-Cleaning
TrueFlame-Catalog
TF-IV-12M Line Drawings
TrueFlame offers plenty of miscellaneous conveniences, upgrades, and appliances to customize your outdoor space to your liking including this 12 x 6-Inch Masonry Island Vent featuring #304 stainless steel construction for durability and performance, an increased flange depth for a seamless fit and streamlined installation, and an industry-best Gold Standard Lifetime Warranty.
Small Parcel Shipping (Accessories & Tools)
For smaller items, we utilize trusted carriers including FedEx, UPS, and USPS. You can expect your order to arrive within 1-4 business days once it leaves our warehouse.
- Fast Processing: Orders are typically processed within 24-48 hours. If you order before noon, we often ship the same day.
- Shipping Rates: Orders over $59.99 ship FREE. Smaller orders have a simple flat rate of $9.99.
- Signature Required: To ensure security, any order valued over $400 will require an adult signature (18+) upon delivery.
- Tracking: You will receive an automated email with your tracking number the moment your label is created.
LTL Freight Shipping (Grills & Large Items)
Large appliances and outdoor kitchens ship via LTL (Less Than Truckload) Freight. These items are carefully palletized and strapped for secure transport.
- Curbside Delivery: Freight carriers perform "Curbside Delivery" only. They will lower the pallet to the ground using a lift gate (included free of charge), but they cannot move the item into your garage, home, or backyard.
- Appointments: The carrier will contact you directly to schedule a delivery window. Please ensure the phone number on your order is accurate to avoid delays.
Please inspect your shipment immediately upon arrival while the driver is present.
1. If you see visible catastrophic damage, refuse the delivery and contact us immediately.
2. If you notice minor damage to the box, please note it clearly on the delivery receipt before signing and contact us for further steps.
Note: Deliveries to remote or hard-to-access areas may incur additional fees or transit times. If you live in a remote location, please contact us prior to ordering.
Manufacturer Warranty
As an Authorized Dealer, 360 Grills ensures that you receive the full manufacturer's warranty with your purchase.
Please refer to the specific owner's manual included with your product for detailed coverage terms on parts and labor.